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Bestie Support

How can we help?

Get help with a scan, your results, or your account.

Contact support

Email us

Send an issue, feedback, or a feature request. Include your app version and iPhone model when possible.

support@mybestie.io

Scanning

Scan the product first

Start with a clear photo of the front of the product. Bestie will look for a match.

  • Use bright, even light and avoid glare.
  • Keep the product name and brand inside the frame and in focus.
  • If Bestie cannot find the product, follow the prompt to photograph the ingredient list. For a long or curved list, take up to four photos.

If the camera does not open, allow camera access in Settings > Privacy & Security > Camera.

Account

Manage your account

For sign-in or verification trouble, email support from the address linked to your account.

To delete your account and its associated personal data, open Settings > Account > Delete account in Bestie.

Privacy

Privacy requests

Read our Privacy Policy for details about product photos, account data, and retention.

For a privacy request, email support@mybestie.io.

Results

Understand your report

Tap an ingredient for its explanation and sources. Bestie provides educational information, not medical advice. Contact a qualified health professional about reactions or serious allergy concerns.

Developer contact

Bestie Labs Inc

Texas, United States
Support: support@mybestie.io