Bestie Support
How can we help?
Get help with a scan, your results, or your account.
Contact support
Email us
Send an issue, feedback, or a feature request. Include your app version and iPhone model when possible.
Scanning
Scan the product first
Start with a clear photo of the front of the product. Bestie will look for a match.
- Use bright, even light and avoid glare.
- Keep the product name and brand inside the frame and in focus.
- If Bestie cannot find the product, follow the prompt to photograph the ingredient list. For a long or curved list, take up to four photos.
If the camera does not open, allow camera access in Settings > Privacy & Security > Camera.
Account
Manage your account
For sign-in or verification trouble, email support from the address linked to your account.
To delete your account and its associated personal data, open Settings > Account > Delete account in Bestie.
Privacy
Privacy requests
Read our Privacy Policy for details about product photos, account data, and retention.
For a privacy request, email support@mybestie.io.
Results
Understand your report
Tap an ingredient for its explanation and sources. Bestie provides educational information, not medical advice. Contact a qualified health professional about reactions or serious allergy concerns.
Developer contact
Bestie Labs Inc
Texas, United StatesSupport: support@mybestie.io